Fieldhouse Partners had strong delivery, but the client experience around that delivery was too dependent on email.
Fieldhouse Partners had strong delivery, but the client experience around that delivery was too dependent on email.
Documents, status updates, and next steps were spread across multiple channels, which created avoidable support work for the internal team and unnecessary friction for clients.
The approach
Huge Software designed a focused client portal that made the project state legible at a glance and kept key actions easy to find.
The portal included:
- shared project timelines
- a structured document area
- milestone visibility
- clearer next-step prompts
The result
The internal team spent less time answering repetitive questions, and clients had a calmer, more reliable experience throughout the project lifecycle.